1. Acceptance of terms
Use of the WiseData Forms platform (the "Platform") is conditioned on full acceptance of these Terms of Use and of the Privacy Policy, which is an inseparable part of this document.
If you use the Platform on behalf of a legal entity, you declare that you have the authority to bind it to these Terms. If you disagree with any provision, do not use the Platform.
The Licensor may change these Terms at any time, as described in clause 21.
2. Definitions
Licensor: WiseData Business LTDA, CNPJ 53.182.850/0001-14.
Licensee or Customer: the individual or legal entity that subscribes to the Platform.
User: a person authorized by the Licensee to access the Platform, occupying one of the team slots of the contracted plan.
Team slot: each person with active access to the account or with a pending invitation, counted toward the plan's limit on people.
Respondent: a person who fills in a form published by the Licensee on the Platform.
Account: the logical environment grouping the Licensee's data, team and settings in isolation from other accounts.
Account owner: the User linked as the holder of the Account, with exclusive authority over the irreversible actions described in these Terms.
Licensee Content: all data entered into the Platform by the Licensee or by its Users.
3. Nature of the service
The Platform is software as a service (SaaS) delivered over the internet and accessed through a browser, used to build online forms, publish them by link, QR code, embedding in a web page or custom domain, and receive, organize and export the responses. Its features are those described on the website and in the official documentation in force at the time of subscription.
The Platform is not a customer satisfaction (NPS) survey tool, an electronic medical record or a health record system, and it is not a means of payment: it does not receive, intermediate or hold third-party funds. Nor does it offer file uploads by Respondents.
The Licensor may evolve, change or discontinue specific features, giving the Licensee prior notice whenever the change is material to the contracted use.
The Platform does not replace any legal, accounting, tax or labor obligation of the Licensee, and must not be used as the sole record of information whose retention is required by law.
4. Single account, truthful registration and credentials
The Platform is a corporate tool, intended for real people and organizations that actually use it in their operation. The account is for the exclusive, personal and non-transferable use of a single Licensee, and is meant to organize the operation of a single organization, even if it serves many clients and keeps several projects internally.
The rule is one account per organization and one access per person. Additional accounts for the same organization — separate environments, branches, companies in the same group — are legitimate and must be requested from support, which enables them with the corresponding subscription.
It is forbidden to keep parallel or successive accounts in order to work around plan limits, repeat the free trial, escape billing or a block, or multiply resources offered without a cap. It is equally forbidden to use one account to run two or more independent organizations, even if separated by projects or internal permissions, and to split, share, assign, resell, rent or sublicense access between distinct organizations — each must keep its own subscription.
Creating an account requires true, complete and up-to-date information. On creating the account, including during a trial period, the Licensee declares under its own responsibility that the data provided corresponds to its real identity or to that of the legal entity it represents.
The Licensor may refuse, suspend or close accounts showing signs of fraudulent registration — a manifestly false name or a random string of characters, a disposable or temporary e-mail, an invalid or auto-generated phone number, non-existent company data or data used in bad faith, use of a third party's identity without authorization, and behavior indicating an attempt to work around limits or abuse the trial period. It may also condition the release or reactivation of access on documentary proof of identity or of the link to the stated organization.
The Licensee is responsible for keeping the data accurate, especially the account owner's e-mail, which is the channel used for access recovery and for the notices set out in these Terms.
Credentials are personal and non-transferable. The Licensee is responsible for every action taken with its Users' credentials, including by a third party who obtains them through carelessness, sharing or a compromised device.
The Licensor offers two-factor verification. The choice not to enable it is the Licensee's, and so are its consequences.
Irreversible actions — account deletion in particular — are restricted to the account owner. The Licensee must keep that link current when the person holding it leaves the organization; the Licensor does not transfer ownership without documentary verification that the request is legitimate.
Suspected unauthorized access must be reported immediately through the support channels, so sessions and tokens can be revoked.
5. License of use
Subject to payment of the amounts due, the Licensor grants the Licensee a non-exclusive, non-transferable, revocable license, limited to the subscription term, to access and use the Platform according to the contracted plan.
The license does not imply the assignment of any intellectual property right over the Platform, its code, its brand, its interface or its documentation.
The license covers the number of people provided for in the contracted plan. Each User must have individual, non-transferable credentials; sharing credentials between people is forbidden.
6. Usage restrictions
The Licensee and its Users are forbidden to: reverse engineer, decompile or attempt to obtain the Platform's source code; sublicense, resell, rent or make the Platform available to unauthorized third parties; use the Platform for unlawful purposes or in violation of third-party rights; run intrusion tests, scans or unauthorized access attempts without prior written authorization; and deliberately overload the infrastructure through automated requests in abnormal volume.
It is equally forbidden to use the Platform in a way that violates the privacy, data protection or labor legislation applicable to the Licensee.
Automated extraction of data, content or screens from the Platform is forbidden — including scraping, bots, crawling, indexing, systematic screen capture and any other means of bulk collection — as is using the Platform through anything other than the official interface and integrations.
Access is granted for the Licensee's own use in its operation. It is forbidden to obtain access in order to study, measure or reproduce the Platform for the development of a competing product or service, as set out in clause 20, and it is forbidden to create an account with a false identity, company or purpose.
Breach of these restrictions authorizes immediate suspension of access under clause 11, without prejudice to any applicable remedies.
7. Plans, payments and default
The Platform is offered in the Free, Essential, Pro and Business plans, with public pricing in Brazilian Reais (BRL) and monthly or annual payment. Each plan has a fixed price that does not vary with the number of Users, and its own limits on active forms, monthly responses and team members. Current prices and limits are published on the Licensor's pricing page.
A pending invitation occupies a team slot until it is accepted. Removing a User or cancelling an invitation frees the slot for reuse, under the operational terms shown in the Platform.
Every new account starts with a 14 (fourteen) day free trial with the features of the Pro plan, with no credit card required. Once that period ends without a paid plan, the account automatically moves to the Free plan, which has no time limit, and nothing is deleted: the data remains stored, and features and limits become those of the Free plan. The trial is granted only once per e-mail address and per phone number.
Payment processing is carried out by Stripe, a third-party payment processor. The Licensor does not store full credit card data in its systems.
If a payment fails, the processor retries the charge, and the account keeps its paid plan while the retries last. Once they are exhausted, the account moves to the Free plan, without prejudice to statutory charges. Non-payment does not imply deletion of Licensee Content.
8. Annual price adjustment
Subscription amounts are adjusted annually, on the anniversary of the subscription, by the accumulated variation of the Brazilian Extended National Consumer Price Index (IPCA), measured by IBGE over the preceding 12 (twelve) months. If the index is discontinued or unavailable, the index that legally replaces it applies.
The adjustment period is never shorter than one year, as required by article 2, § 1, of Brazilian Law 10,192/2001.
The adjustment is communicated to the Licensee at least 30 (thirty) days in advance. If the Licensee disagrees, it may cancel the subscription before the new amount takes effect, with no penalty, under clause 10.
Index-based adjustment is not the same as a change to the Platform's price list, dealt with in clause 21, which only reaches the Licensee in the following cycle and upon prior notice.
9. Right of withdrawal
An individual who subscribes to the Platform as its final recipient may withdraw within 7 (seven) calendar days of the subscription date, with a full refund of amounts paid, under article 49 of the Brazilian Consumer Protection Code. Simply send the request through the support channels.
This right does not extend to a legal entity that subscribes to the Platform as an input to its own economic activity. In that case it is not the final recipient of the service and, under the finalist theory adopted by the case law of the Brazilian Superior Court of Justice, does not qualify as a consumer — so cancellation follows the rules of clause 10.
Regardless of withdrawal, the free trial period allows the Platform to be evaluated at no cost, and cancellation is available at any time.
10. Cancellation, termination and plan changes
The Licensee may cancel the subscription at any time, within the Platform itself, with no penalty and no lock-in. Cancellation takes effect at the end of the cycle already paid for, when the account moves to the Free plan, with no pro-rata refund of the current period, except under clause 9 and unless required otherwise by law.
Moving to a smaller plan does not delete data: information that stops being displayed because of the plan remains stored and becomes accessible again if the Licensee returns to a plan that covers it.
Once the relationship ends, the Licensee may export Licensee Content in the formats offered by the Platform within the period stated in the Privacy Policy, after which the data may be permanently erased.
Deleting the account is a different act from cancelling: it is immediate, irreversible and described on the account deletion page.
11. Suspension and termination by the Licensor
Suspension temporarily blocks access and preserves Licensee Content. It may occur for breach of the restrictions in clause 6, by order of a competent authority, or due to concrete risk to the security of the Platform and of other customers.
Except where there is imminent risk, an ongoing unlawful act or a legal determination to the contrary, suspension is preceded by notice and an opportunity to cure.
Termination ends the contractual relationship and leads to erasure of Licensee Content within the periods set in the Privacy Policy. It only occurs after unremedied suspension, in case of serious and incurable breach, or by legal determination.
The following constitute serious breach, authorizing immediate suspension and termination with no prior notice: fraudulent registration and keeping parallel accounts (clause 4), sharing the account between distinct organizations (clause 4), automated data extraction (clause 6) and breach of confidentiality or copying of the Platform (clause 20).
Where a serious breach is found, the Licensor may also refuse the creation and reactivation of accounts linked to the infringer's data — the same tax ID, e-mail, phone, payment method, IP address or device. These measures follow from breach of these Terms and give rise to no right to refund, compensation or prior notice, even where the account is on an active, annual or promotional plan.
During suspension the Licensee keeps the right to export its Content, upon request through the support channels, except where the suspension arises from fraud or from an order of an authority preventing access.
Beyond the situations above, all of which depend on a breach, the Licensor may give notice that it will not renew the subscription, with no need to state a reason. The right is reciprocal: the Licensee has the same right, on the same terms and with no penalty, as set out in clause 10.
Non-renewal does not interrupt the contracted service. Access remains in full until the last day of the cycle already paid for, and for that reason no amounts are refunded — the service is delivered in full. There will always be at least 30 days between the notice and the end of access; if less time remains in the current cycle, access is extended to complete that period.
Once the cycle ends, the account remains in read-only mode for 90 days, so that Licensee Content can be consulted and exported in the formats made available by the Platform. After that period, the data follows the retention periods set in the Privacy Policy, including those required by law.
The Licensor will not decline to renew or terminate accounts on any discriminatory ground, nor in retaliation for the Licensee's regular exercise of a right, including formal complaints and requests concerning personal data.
12. Licensee Content and data protection
Licensee Content belongs to the Licensee. The Licensor claims no ownership over the data, documents or reports entered into or generated within the Platform.
Regarding personal data processed on behalf of the Licensee — such as data of its Users and the responses Respondents submit to its forms — the Licensor acts as processor and the Licensee as controller, under Brazilian Law 13,709/2018 (LGPD). Details are in the Privacy Policy.
The Licensee is responsible for the lawfulness of the data it enters and asks Respondents for, for informing its Users and Respondents about the processing and for holding an adequate legal basis for the processing it carries out.
By default, each response also records the origin of the visit (campaign parameters, landing page and referring site), the device type, the browser, the operating system, the approximate city, state and country — derived from the connection, without storing the IP address in the response — and the time taken to fill in the form. In signature and terms-acceptance fields, the respondent's IP address and browser are stored as evidence of the act. It is up to the Licensee to inform Respondents of this record.
13. Artificial intelligence
No feature of the Platform sends forms, responses or any other Licensee Content to an artificial intelligence provider. The Platform does not use a language model to analyze, classify or generate content from that data.
On the Pro and Business plans, the Licensee may connect to its account an artificial intelligence assistant that it contracts itself — such as Claude or ChatGPT — through the MCP protocol (Model Context Protocol). The connection is initiated by the Licensee, requires express authorization on the consent screen, is limited to the permission set by the account owner (read-only, or read and write) and to what the authorizing User can see and do, and may be revoked at any time in Settings. This integration is not a public programming interface (API).
The connected assistant is chosen and contracted by the Licensee. The data it reads is then processed by the chosen provider, under the conditions the Licensee agreed with it, and the Licensor is not liable for that processing nor for what the assistant generates or executes within the permission granted. Generated content is a suggestion and must be checked before any decision.
Support provided through the WiseData group's help center includes an artificial intelligence assistant, which receives what the User writes in the conversation and, from the account, only subscription, invoice and plan data — never forms or responses. Its answers may contain inaccuracies and do not replace human analysis.
It is forbidden to use the MCP connection to work around plan limits, extract data from other accounts or overload the Platform. The integration may be changed, limited or discontinued under clause 3.
14. API and integrations
The Platform does not offer a public programming interface (API). The available integrations, depending on the contracted plan, are: the webhook, which sends each response to an address chosen by the Licensee; writing each response to a Google Sheets spreadsheet, by connecting the Licensee's Google account; and connecting artificial intelligence assistants through MCP, as set out in clause 13.
The Licensee is responsible for safeguarding the webhook secret and the access tokens it generates, and for everything done with them, and must revoke them if compromise is suspected. The Licensor may disable integrations and apply additional limits in the face of use that threatens the Platform's stability.
The copy sent through an integration is kept in the system chosen by the Licensee — the spreadsheet, the server receiving the webhook or the connected assistant — and is the Licensee's responsibility, including as to the legal basis for personal data flowing between systems. The Licensor is not liable for the availability, the operation or the data processing carried out by a third-party system.
Integrations may evolve. Breaking changes are announced with reasonable advance notice.
15. Backup and integrity
The Licensor maintains database backup routines. Even so, the Licensee is advised to periodically export its Content using the features available in the Platform.
The Licensor employs mechanisms to preserve record integrity, but the Licensee acknowledges that factors outside the Licensor's control — such as device failure, loss, or clearing the browser's site data — may compromise information not yet transmitted to the servers.
16. Availability, support and service level
The Licensor uses commercially reasonable efforts to keep the Platform available, targeting 98% (ninety-eight percent) monthly availability, measured over the total minutes in the month.
The following are excluded from that calculation: scheduled maintenance windows, announced whenever possible; unavailability caused by force majeure; failure of third parties the Platform depends on, such as infrastructure, connectivity and payment providers; unavailability arising from the Licensee's own act or omission, its network or an integration it maintains; and legitimate suspension under clause 11.
Support is provided through the channels and during the hours stated in the Platform, including assistance supported by artificial intelligence under clause 13.
The target above is a best-efforts commitment, not a warranty backed by penalties. Unless specifically contracted in a separate instrument, there is no service level agreement (SLA) with credits, discounts or penalties for downtime.
17. Limitation of liability
The Platform is provided as is. The Licensor does not warrant that it will meet any specific purpose not described in the documentation, nor that it will operate uninterrupted or error-free.
Indicators and reports calculated by the Platform are informational and depend entirely on the quality of the data entered by the Licensee. They do not constitute financial, accounting, tax or legal advice, and the Licensee is solely responsible for decisions made based on them.
To the maximum extent permitted by applicable law, the Licensor's total liability for any losses related to the Platform is limited to the amount actually paid by the Licensee in the 12 (twelve) months preceding the event giving rise to the claim. Where the Licensee is a legal entity, this limitation is expressly allowed by the final part of article 51, item I, of the Brazilian Consumer Protection Code.
The Licensor is not liable for lost profits, lost revenue, lost business opportunity, data loss arising from the Licensee's own act, or indirect damages of any nature.
Nothing in this clause excludes the Licensor's liability for willful misconduct, fraud, or in cases where limitation is prohibited by law.
18. Indemnification
The Licensee undertakes to indemnify and hold the Licensor harmless from losses, expenses and legal fees arising from a third-party claim related to Licensee Content, to use of the Platform in breach of these Terms, to the violation of a third-party right, or to non-compliance with data protection legislation as to the processing for which the Licensee is controller.
The Licensor will notify the Licensee of the claim within a reasonable time and allow it to take part in the defense, and will not enter into a settlement imposing an obligation on the Licensee without its prior consent.
19. Intellectual property and suggestions
All rights in the Platform, including source code, architecture, database, interface, texts, trademarks, logos and documentation, belong exclusively to the Licensor or its licensors.
Suggestions, ideas, feature requests, criticism, comments and reports submitted by the Licensee or its Users through any official channel of the Licensor — support, help center, e-mail, forms, surveys, social media or conversations with the team — may be freely and without limitation used, implemented, modified and commercially exploited by the Licensor, in any product of the WiseData group.
The Licensee assigns to the Licensor, free of charge, definitively, irrevocably, non-exclusively and without limitation of time or territory, any economic rights that may exist over such material, without giving rise to any consideration in the form of royalties, revenue share, discount, free access, subscription or remuneration of any nature.
A feature developed from a suggestion belongs exclusively to the Licensor, even if the idea came from the Licensee, and may be offered to all customers. Article 8 of Brazilian Law 9,610/1998 expressly excludes ideas, methods, systems and plans from copyright protection.
This clause does not authorize the Licensor to disclose the Licensee's confidential data or to publicly identify it as the author of a suggestion without its authorization.
The Licensee authorizes the Licensor, free of charge, non-exclusively, worldwide and for an indefinite term, to use its business name, brand, logo and trade name, as well as testimonials and reviews it voluntarily gives about the Platform, for institutional and commercial promotion — customer showcase on the website, success stories, social media, presentations and marketing material. The authorization is free of charge and gives rise to no right to royalties, remuneration, revenue share or compensation of any nature.
Such use is limited to identifying the real relationship between the parties and follows the brand guidelines provided by the Licensee. The authorization may be revoked at any time by request to support, with removal of the pieces still under the Licensor's control within a reasonable time; material already printed or distributed beyond its control is not reached by the revocation.
20. Confidentiality and prohibition of copying
The Licensor's confidential information comprises every part of the Platform not publicly disclosed on its website: internal screens, workflows, data structure, calculation rules and formulas, reports, technical documentation, training material, product roadmaps and individually negotiated commercial conditions.
The Licensee and its Users gain access to that information by reason of this contractual relationship and undertake to keep it confidential, neither disclosing nor exploiting it outside the contracted purpose. The obligation survives termination of the contract, for an indefinite term, for as long as the information does not become public through a legitimate act of the Licensor.
It is forbidden to reproduce, in whole or in part, the code, texts, documentation, databases and other protected elements of the Platform, or to create derivative works from them.
It is forbidden to use access to the Platform — the Licensee's own, a third party's, a free trial account's or one obtained through an intermediary — to survey, document or replicate how it works for the purpose of developing, commissioning the development of, or operating a competing product or service. Anyone operating in the Licensor's market who intends to evaluate the Platform for comparison purposes must request prior written authorization.
This clause is not intended to prevent similarity arising from the functional characteristics of the application, from normative or technical requirements, or from the limitation of alternative forms of expression — situations that article 6, item III, of Brazilian Law 9,609/1998 expressly does not treat as infringement. What it forbids is copying and exploiting confidential information obtained through access.
Breach of this clause authorizes immediate suspension and closure of the account, with no prior notice, and subjects the infringer to full compensation for losses and damages.
The Licensee acknowledges that such conduct may further constitute infringement of copyright in a computer program under article 12 of Brazilian Law 9,609/1998, and the crime of unfair competition under article 195, items III, XI and XII, of Brazilian Law 9,279/1996 — a provision that expressly reaches whoever uses, without authorization, confidential information accessed through a contractual relationship, even after it ends, and whose § 1 extends liability to the employer, partner or director of the benefiting company.
21. Changes to the terms, plans and features
These Terms may be updated from time to time. The version in force will always be available on this page, with a version number and date.
In case of a material change, the Licensor will notify the Licensee by e-mail or by a notice inside the Platform with reasonable advance, and may condition continued use on acceptance of the new version. Continued use after the effective date implies agreement.
The price list and the composition of the plans may change. A change only reaches the Licensee from the following cycle, upon at least 30 (thirty) days' notice, with the option to cancel without penalty before it takes effect. This is not the same as the annual adjustment in clause 8.
22. Assignment
The Licensee may not assign or transfer these Terms, in whole or in part, without the Licensor's prior written consent.
The Licensor may assign these Terms, in whole or in part, to a company of the same economic group or in case of merger, spin-off, acquisition or sale of assets, keeping the contracted conditions and upon notice to the Licensee.
23. Communications and WiseData group marketing
Transactional communications — registration confirmation, billing notices, security alerts, contractual changes and operational notices — are necessary to the relationship, do not depend on consent and cannot be turned off while the account is active.
Marketing communications, including about other WiseData group products, depend on consent and may be cancelled at any time through the unsubscribe link in each message, with no effect on the contracted service.
The Licensor may use the registration data to reach out for satisfaction surveys and for customer service, which is part of performing the contract.
24. Governing law and jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil.
The courts of the District of Goiânia, State of Goiás, Brazil, are elected to settle any disputes arising from this instrument, waiving any other, however privileged. Where the Licensee is an individual consumer, the courts of their domicile prevail, as provided by consumer legislation.
25. General provisions
Any tolerance regarding the breach of any clause constitutes neither novation nor waiver of rights.
If any provision is held invalid, the remaining ones stay in full force.
These Terms create no corporate, employment or agency relationship between the parties.
Questions about this document can be sent through our service channel, under the Privacy and LGPD category.